With the mobile app you can answer customers from anywhere, from your business number, so your personal number stays private.
Before you start #
- Install the app and log in. See How to download the LeadConnector app and log in.
Reply to messages #
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Open Conversations
Tap Conversations in the bottom menu. New messages are at the top.
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Open the chat
Tap a conversation to see the whole history with that customer: texts, emails and social messages.
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Reply
Type your reply and send. It goes out on the same channel the customer used. You can also use your saved snippets.
Make and take calls #
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Call a customer
Open the contact or conversation and tap the phone icon. The customer sees your Autopilot number, not your mobile number.
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Take calls in the app
You can choose to receive calls to your Autopilot number in the app. Set this up in your phone number settings on a computer (see How to forward calls to your mobile).
Good to know #
- Replies you send from the app also show on the computer, so your team sees the full history.
- If your AI chat assistant is replying, you can pause it in that conversation and take over.