Ask every happy customer for a Google review by text or email, without having to remember.
Set up your review requests #
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Reputation → Settings
Open Reputation in the left menu, then the Settings tab.
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Review link
Choose where customers go to leave a review. Pick Google once your Google Business Profile is connected.
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SMS and email requests
Turn on the channels you want. Set how long after the job the request goes out, how often to repeat it until the customer clicks, and the maximum number of retries. Two or three is plenty.
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Messages
Edit the text and email templates so they sound like you. Keep the review link in every message.
Send requests #
- One customer: click Send Review Request in Reputation and choose the contact.
- Automatically: add the Send Review Request step to an automation, for example when a job is marked done or an opportunity is marked won.
Good to know #
- Reminders stop as soon as the customer clicks the link.
- Ask soon after the job, while the customer is happy.
- Track every request in Reputation → Requests.
- Each text uses credits. Adding a picture to a text costs more.