How to get your Autopilot phone number

Your Autopilot phone number is the number customers call and text. Every text and call Autopilot sends goes out from it.

Before you start #

You need to be an Admin on your Autopilot account.
UK numbers need an approved regulatory bundle. This is a check required by UK phone networks. Have ready your business address, a proof of address, and your Companies House registration number or a proof of identity.
You need some credit on your account, because the number has a small monthly cost.

Settings → Phone System → Regulatory Bundles

Click + Create and choose Regulatory Bundle. Select the United Kingdom as the Country and the Number Type you want (for example Local or Mobile). Fill in your business details and upload the documents asked for, then submit. If you are asked for an Address Bundle as well, create it the same way. Approval time varies, so do this first.
Settings → Phone System → Phone numbers

Once your bundle is approved, go back to the Phone numbers tab.
+ Add Number → Add Phone Number

Click + Add Number at the top right and choose Add Phone Number.
Select Country And Choose Number

Change the country to the United Kingdom. Use Filter to look for a local area code if you want one. Numbers marked as required in the Address Requirement column use your approved bundle.
Proceed to Buy

Tick the number you want and click Proceed to Buy. When asked, select your approved bundle, then finish the purchase. The number appears in your list.

Choose a number that can both call and text. The icons in the Capabilities column show what each number can do.

Fill in your business profile first. Your business details are copied into the bundle form, which saves typing and avoids mistakes. They must match your documents exactly.
Put your new number on your website, van and social media, so enquiries come into Autopilot.
If you bought setup with us, we do all of this for you.

If your bundle is rejected, check the reason shown in the Regulatory Bundles list, correct the details or documents and submit it again.

If your approved bundle does not appear when you buy, check it was made for the same country and number type as the number you picked.

If you are a sole trader without a Companies House number, email support@77labs.ai and we will help you through the check.