Phone & SMS
How opt-outs work (STOP replies)
Last Updated: 10 October 2026Customers can stop your marketing texts by replying STOP. Autopilot handles this for you and keeps you on the right side of the rules. What happens when someone replies STOP Autopilot turns on Do Not Disturb (DND) for texts on that contact, so no more texts are sent to them. STOP, STOPALL, UNSUBSCRIBE, CANCEL, END...
How missed-call text-back works
Last Updated: 10 October 2026When you miss a call, Autopilot can text the caller straight away, so they reply to you instead of ringing the next business on Google. How it works A customer calls your Autopilot number The call rings through to you as usual. Nobody answers The call goes unanswered, the line is busy, or it goes...
How to forward calls to your mobile
Last Updated: 10 October 2026Send calls to your Autopilot number straight through to your mobile, so you can answer customers wherever you are. Before you start You need an Autopilot phone number. See the related article. You need to be an Admin on your Autopilot account. Steps Settings → Phone System → Phone numbers Find your number in the...
How to get your Autopilot phone number
Last Updated: 10 October 2026Your Autopilot phone number is the number customers call and text. Every text and call Autopilot sends goes out from it. Before you start You need to be an Admin on your Autopilot account. UK numbers need an approved regulatory bundle. This is a check required by UK phone networks. Have ready your business address,...