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Autopilot Help Centre
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Getting Started

5
  • How to add team members and set permissions
  • How to update your business profile and details
  • Your first 30 minutes: setup checklist
  • How to log in to Autopilot (app.77labs.ai)
  • Welcome to Autopilot: what it can do for your business

Plans, Billing & Credits

5
  • How to change or cancel your plan
  • How to top up credits and set auto-recharge
  • What are credits and what uses them (SMS, calls, email, AI)
  • How your free trial works
  • Plans explained: Take Off, Cruise and Megaboost

Phone & SMS

4
  • How opt-outs work (STOP replies)
  • How missed-call text-back works
  • How to forward calls to your mobile
  • How to get your Autopilot phone number

Email

2
  • How to connect your business inbox
  • How to set up your email sending domain

Contacts

3
  • Tags and custom fields: how to organise your contacts
  • How to import your existing customer list (CSV)
  • How to add a contact

Conversations (Inbox)

2
  • How to use message templates (snippets)
  • Your inbox: replying by SMS, email and social messages

Pipelines & Opportunities

2
  • How to move a lead and add its value
  • How your sales pipeline works

Calendars & Bookings

4
  • Booking confirmations and reminders
  • How to share your booking link or add it to your website
  • How to connect your Google or Outlook calendar
  • How to set up your booking calendar and availability

Automations

3
  • How to edit the text of an automated SMS or email
  • How to turn an automation on or off
  • Which automations to set up first

Reviews

3
  • How to reply to reviews from Autopilot
  • How automatic review requests work
  • How to connect your Google Business Profile
View Categories
  • Help Centre
  • Plans, Billing & Credits
  • How to change or cancel your plan

How to change or cancel your plan

Move to a bigger or smaller plan, or cancel your subscription, from the billing page in your account.

Before you start #

  • You need to be an Admin on your Autopilot account.

Change your plan #

  1. Settings → Billing

    Click Settings at the bottom of the left menu, then Billing. Your current plan is shown at the top.

  2. Modify Subscription

    Click Modify Subscription under your plan details.

  3. Choose your new plan

    Pick the plan you want and confirm.

Cancel your plan #

  1. Settings → Billing → Modify Subscription

    Open the same page as above.

  2. Cancel

    Choose to cancel, tell us why if you like, and confirm.

Good to know #

  • A move to a bigger plan starts straight away, so you can use the new features at once.
  • A move to a smaller plan, or a cancellation, takes effect at the end of the period you have already paid for. Until then everything keeps working.
  • Changed your mind? Go back to Modify Subscription and choose Keep My Plan any time before the change takes effect.
  • Before you cancel, export anything you want to keep, such as your contact list.

Troubleshooting #

If you do not see Modify Subscription, check that you are logged in as an Admin. If you still cannot see it, email support@77labs.ai and we will make the change for you.

Related articles #

  • Plans explained: Take Off, Cruise and Megaboost
  • How your free trial works
Updated on 10 October 2026

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Plans explained: Take Off, Cruise and MegaboostHow to top up credits and set auto-recharge
On this page
  • Before you start
  • Change your plan
  • Cancel your plan
  • Good to know
  • Troubleshooting
  • Related articles

Still stuck?

Email us and a real person will help you sort it.

Email support@77labs.ai

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