Read and reply to your Google and Facebook reviews from one screen. Replying to every review shows customers you care and helps your Google ranking.
Before you start #
- Connect your Google Business Profile (and Facebook page, if you use it).
Steps #
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Reputation → Reviews
Open Reputation and the Reviews tab. Your reviews are listed, newest first.
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Write a reply
Open a review and type your reply. Thank the customer by name and mention the job if you can.
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Or use AI Reply
Click AI Reply for a suggested reply. Edit it so it sounds like you, then send.
Good to know #
- Replies are posted publicly on Google or Facebook.
- Reply to bad reviews too. Stay calm, say sorry where it is fair, and offer to sort it out by phone.
- In Reputation → Settings you can set up Reviews AI to suggest replies, or to reply automatically to reviews of certain star ratings.
- AI suggestions are free. Sending an AI reply uses a small amount of credit.
- Other review sites can be monitored, but replies work for Google and Facebook.