AI features are paid for from your credits as you use them. Here’s what uses credits and how to keep costs under control.
What uses credits #
- AI receptionist: charged per minute of each call it handles, plus the normal cost of the phone call.
- AI chat assistant: charged for each reply it writes, in Suggestive mode as well as Auto-Pilot, plus the normal cost of the text or message it sends.
- Other AI tools, such as AI replies to reviews or AI-written content, are charged per use.
For current AI rates, email support@77labs.ai. You can see every charge in your account as it happens (see below). What each plan includes is on our pricing page.
How to see what you have spent #
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Settings → Billing
Open Settings → Billing to see your credit balance and recent charges.
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See the details
Open the credits details to see charges by type, for example calls, messages and AI.
How to keep costs down #
- Set the AI receptionist to Use as Backup so it only answers calls you miss.
- Give it clear instructions to keep calls short and end politely.
- Switch the chat assistant to Off on channels where you don’t need it.
- Turn on auto-recharge with a sensible amount, so your AI never stops mid-week.
Good to know #
- Charges can take a few hours to appear in your balance.
- If your credits run out, AI features and messaging pause until you top up.