Add credits to your Autopilot account by hand, or switch on auto-recharge so your balance tops itself up before it runs out.
Before you start #
- You need to be an Admin on your Autopilot account.
- You need a payment card on your account.
Top up by hand #
-
Settings → Billing
Click Settings at the bottom of the left menu, then Billing.
-
Add Balance
In the credits section, click Add Balance, choose an amount and confirm. Your card is charged and the credits appear straight away.
Set up auto-recharge #
-
Settings → Billing
Find the auto-recharge settings in the credits section.
-
Choose when to top up
In when balance lower than, enter the balance that should trigger a top-up.
-
Choose how much to add
In Auto Recharge with, enter how much should be added each time, then save.
Good to know #
- Auto-recharge is the safest choice. If your balance hits zero, texts and emails to customers can stop.
- Pick a top-up amount that covers a normal week, so your card is not charged too often.
- To change the card, add a new card in Settings → Billing.
Troubleshooting #
If auto-recharge fails, your bank may need you to approve each payment (3D Secure). Some of these cards cannot be charged automatically. Top up by hand, or use a different card.
n
If a top-up keeps failing, Autopilot tries again once a day for up to 7 days, then stops and lets the account Admins know. A successful top-up by hand starts automatic top-ups again.