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Autopilot Help Centre
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Getting Started

5
  • How to add team members and set permissions
  • How to update your business profile and details
  • Your first 30 minutes: setup checklist
  • How to log in to Autopilot (app.77labs.ai)
  • Welcome to Autopilot: what it can do for your business

Plans, Billing & Credits

5
  • How to change or cancel your plan
  • How to top up credits and set auto-recharge
  • What are credits and what uses them (SMS, calls, email, AI)
  • How your free trial works
  • Plans explained: Taxi, Take Off, Cruise and Megaboost

Phone & SMS

4
  • How opt-outs work (STOP replies)
  • How missed-call text-back works
  • How to forward calls to your mobile
  • How to get your Autopilot phone number

Email

2
  • How to connect your business inbox
  • How to set up your email sending domain

Contacts

3
  • Tags and custom fields: how to organise your contacts
  • How to import your existing customer list (CSV)
  • How to add a contact

Conversations (Inbox)

2
  • How to use message templates (snippets)
  • Your inbox: replying by SMS, email and social messages

Pipelines & Opportunities

2
  • How to move a lead and add its value
  • How your sales pipeline works

Calendars & Bookings

4
  • Booking confirmations and reminders
  • How to share your booking link or add it to your website
  • How to connect your Google or Outlook calendar
  • How to set up your booking calendar and availability

Automations

3
  • How to edit the text of an automated SMS or email
  • How to turn an automation on or off
  • Which automations to set up first

Reviews

3
  • How to reply to reviews from Autopilot
  • How automatic review requests work
  • How to connect your Google Business Profile
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  • Help Centre
  • Plans, Billing & Credits
  • How your free trial works

How your free trial works

Every new Autopilot account starts with a 14-day free trial, so you can try the system with your own customers before you pay.

How it works #

  1. You choose a plan and add your card

    When you sign up, you pick a plan (Taxi, Take Off, Cruise or Megaboost) and add a payment card. You pay £0 today, and nothing is charged for the plan during the trial.

  2. You get your account straight away

    Log in at app.77labs.ai and start setting up. You get everything in your plan for the full 14 days. On Take Off, Cruise and Megaboost your account also comes with some usage credit, so you can send real texts and emails from day one.

  3. Your plan starts after 14 days

    On day 15 your card is charged for your plan and your subscription carries on each month, or each year if you chose yearly billing. You do not need to do anything.

Good to know #

  • If Autopilot is not for you, cancel before the trial ends and you will not be charged for the plan.
  • Texts, calls, emails and AI use credits during the trial too. If you need more, you can top up your credits at any time.
  • Use the trial to do the setup checklist, so you see Autopilot working before your first payment.

Troubleshooting #

If your card is declined when the trial ends, update your card on the billing page. See the related article on topping up.

Related articles #

  • Plans explained: Taxi, Take Off, Cruise and Megaboost
  • How to change or cancel your plan
  • Your first 30 minutes: setup checklist
Updated on 10 October 2026

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What are credits and what uses them (SMS, calls, email, AI)Plans explained: Taxi, Take Off, Cruise and Megaboost
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