Conversations (Inbox)
2 articles
How to use message templates (snippets)
Last Updated: 10 October 2026Save the replies you send again and again as snippets, then drop them into any message in two clicks. Create a snippet Conversations → Snippets Open Conversations and click the Snippets tab at the top. + New Snippet Choose a text snippet (for SMS and social messages) or an email snippet. Name and write it...
Your inbox: replying by SMS, email and social messages
Last Updated: 10 October 2026Every text, email and social message from your customers lands in one inbox, and you can reply on any channel from the same screen. Find your messages Conversations Click Conversations in the left menu. Choose an inbox My inbox shows conversations assigned to you. Team inbox shows everyone’s. Unread, All, Recent or Starred Use the...